SHIPPING & RETURNS
Last updated: 14 October 2026
At Who Are You?, we want your order to arrive safely, without any unnecessary fuss. Here's everything you need to know about shipping, delivery and returns.
1. WHERE WE SHIP
Who Are You? ships throughout Australia and worldwide.
All orders are dispatched from Tasmania, Australia.
2. PROCESSING TIMES
We aim to dispatch orders within 1–2 business days of receiving payment.
Orders placed on weekends or Australian public holidays will generally be processed on the next business day.
During busy periods, launches or promotional events, processing may take longer. If a significant delay affects your order, we'll do our best to keep you informed.
3. AUSTRALIAN SHIPPING
Our Australian shipping options are:
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Standard Shipping: $9.95 - estimated 2–6 business days in transit.
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Express Shipping: $14.95 - estimated 1–3+ business days in transit.
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Free Standard Shipping: Available on Australian orders over $150.
Delivery estimates are indicative only, begin after dispatch and vary depending on the destination and postal network.
4. INTERNATIONAL SHIPPING
We offer international shipping to selected countries.
International shipping costs are calculated according to the delivery destination and displayed at checkout before payment.
Delivery times vary by country, service, customs processing and local postal conditions.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in our prices and are the customer's responsibility.
Customers are responsible for checking any applicable import restrictions in their destination country.
5. TRACKING & DELIVERY
Once your order has been dispatched, we'll provide tracking information where available.
Please ensure your delivery details are correct when placing an order. If you notice an error, contact us as soon as possible.
If your parcel is delayed, lost or arrives damaged, please contact us so we can investigate and work towards an appropriate resolution.
Nothing in this policy excludes or limits your rights under applicable consumer protection laws.
6. CHANGE OF MIND RETURNS
Changed your mind? It happens.
We accept change-of-mind return requests made within 14 days of delivery, provided:
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The product is unopened and unused.
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The original packaging is intact.
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The product is in resaleable condition.
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You provide proof of purchase.
Please contact us before returning your order so we can provide return instructions.
For change-of-mind returns, customers are responsible for return postage. Original shipping charges are not refundable.
Once your return is received and inspected, an approved refund will be issued to your original payment method.
This voluntary change-of-mind policy does not affect your statutory consumer rights.
7. FAULTY, DAMAGED, OR INCORRECT PRODUCTS
If your order arrives faulty, damaged or incorrect, please contact us at hello@whoareyoucards.com, preferably with your order number and photographs where relevant.
We'll assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law and any other applicable consumer protection laws.
Depending on the circumstances, this may include a repair, replacement or refund.
Where required by law, reasonable return postage costs for faulty products will be reimbursed.
You do not need to retain original packaging to exercise your statutory rights regarding faulty products.
8. REFUND PROCESSING
Approved refunds are issued to the original payment method.
Once processed, the time taken for funds to appear in your account depends on your payment provider or financial institution.
9. CONTACT US
For shipping, returns or order enquiries:
Who Are You?
Email: hello@whoareyoucards.com
Website: www.whoareyoucards.com
This policy operates alongside your rights under Australian Consumer Law and other applicable consumer protection legislation.