TERMS & CONDITIONS
Last updated: 14 October 2026
Welcome to Who Are You? We're glad you're here. These Terms & Conditions govern your use of www.whoareyoucards.com and purchases made through our online store. By placing an order, you agree to these terms, subject to your rights under applicable law.
1. ABOUT US
This website is operated by Georgia Allison, trading as Who Are You?, an Australian business based in Tasmania.
ABN: 35239010522
Business contact: hello@whoareyoucards.com
Throughout these terms, “we”, “us” and “our” refer to the operator of Who Are You?.
2. PRODUCTS & DESCRIPTIONS
We aim to provide accurate product descriptions, photographs, pricing and availability information.
Product colours may appear slightly different depending on your screen or device.
We may update product information, packaging and availability from time to time.
Nothing in these terms limits your rights if a product does not match its description or otherwise fails to meet a consumer guarantee.
3. PRICING & PAYMENTS
Unless otherwise stated, prices displayed on our website are in Australian dollars (AUD) and include applicable Australian GST.
Shipping charges and any applicable additional costs will be displayed before checkout is completed.
We accept the payment methods displayed at checkout. Payments are processed through our supported payment providers and may be subject to their separate terms.
We may correct genuine pricing or listing errors. If an error affects an order you've placed, we'll contact you and provide appropriate options, including a refund where required.
4. ORDERS & AVAILABILITY
When you place an order, you will receive an order confirmation.
If we are unable to fulfil an order due to stock availability or another issue, we will contact you to discuss the available options, including a refund where appropriate.
We reserve the right to decline orders where reasonably necessary, including suspected fraudulent transactions, subject to applicable law.
5. SHIPPING & DELIVERY
We ship within Australia and to selected international destinations.
Shipping costs, available delivery services and estimated timeframes are described in our Shipping & Returns Policy.
Customers must provide accurate delivery information.
If an order is delayed, lost or damaged during delivery, please contact us so we can investigate and arrange an appropriate resolution.
Our Shipping & Returns Policy forms part of these terms.
6. RETURNS, REFUNDS & CONSUMER RIGHTS
Change-of-mind returns are available in accordance with our published Shipping & Returns Policy.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified.
7. INTELLECTUAL PROPERTY
Unless otherwise indicated, the original content on this website, including our branding, written content, product designs, illustrations and photography, is owned by or licensed to Who Are You?.
You may browse and use this website for personal, non-commercial purposes.
You must not reproduce, distribute, commercially exploit or otherwise use our protected content without permission, except as permitted by law.
8. WEBSITE USE
You agree not to misuse this website, interfere with its operation, attempt unauthorised access to its systems, or use it for unlawful purposes.
We may take reasonable steps to protect the website, our customers and our business from fraudulent or harmful activity.
9. THIRD-PARTY SERVICES
Our website uses third-party providers for services including ecommerce hosting, payment processing, shipping and website functionality.
Some services may be governed by additional terms provided by those third parties.
Links to external websites are provided for convenience. We do not control their content or practices.
10. PRIVACY
We collect and handle personal information in accordance with our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for information about how customer and visitor information is managed.
11. WEBSITE AVAILABILITY & LIABILITY
We aim to keep our website accurate, secure and accessible, but occasional interruptions, maintenance or technical issues may occur.
To the extent permitted by law, we do not guarantee uninterrupted website availability.
Nothing in these terms excludes or limits liability, consumer guarantees or other rights where doing so would be unlawful.
12. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
Updated terms will be published on this page with a revised date.
Changes will not retrospectively remove rights that customers have under existing orders or applicable law.
13. GOVERNING LAW
These terms are governed by the laws of Tasmania, Australia, subject to any mandatory consumer protections that apply in a customer's jurisdiction.
14. CONTACT
For questions about these terms or your order, please contact:
Email: hello@whoareyoucards.com
Website: www.whoareyoucards.com