PRIVACY POLICY
Last updated: 14 October 2026
Your privacy matters to us. This Privacy Policy explains how Who Are You? collects, uses, stores and shares personal information when you visit our website, place an order, contact us or subscribe to our emails.
1. WHO WE ARE
Who Are You? is operated by Georgia Allison, an Australian sole trader based in Tasmania.
Website: www.whoareyoucards.com
ABN: 35239010522
Privacy enquiries: hello@whoareyoucards.com
2. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
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Your name and contact details, including email address and telephone number.
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Billing and delivery information.
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Order details, purchase history and transaction records.
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Messages, enquiries and customer service correspondence.
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Email marketing preferences and subscription information.
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Technical information such as IP address, browser type, device information and website activity.
Payment information is handled through our payment processing providers. We receive the transaction information needed to manage orders, refunds and payments, but do not ordinarily receive or store complete payment card details ourselves.
3. HOW WE COLLECT INFORMATION
We collect information when you:
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Place an order through our website.
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Subscribe to our mailing list.
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Submit a contact form or send us an enquiry.
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Communicate with us about an order or return.
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Browse or interact with our website.
Some technical information may be collected automatically through cookies and similar technologies.
4. HOW WE USE YOUR INFORMATION
We use personal information to:
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Process and fulfil orders.
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Arrange shipping and delivery.
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Provide customer support.
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Process returns, refunds and payment enquiries.
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Send order confirmations and important service updates.
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Send marketing communications where we have the appropriate consent or other lawful basis.
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Understand website performance and improve our services.
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Maintain business records and comply with legal obligations.
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Protect our website and customers against fraud or misuse.
We do not sell customer mailing lists.
5. EMAIL MARKETING
If you subscribe to our mailing list, we may send you information about new releases, exclusive offers, promotions and other Who Are You? updates.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us.
Unsubscribing from marketing does not prevent us from sending essential messages relating to orders or customer service.
6. HOW WE STORE & PROTECT INFORMATION
Our website is hosted through Wix, which provides the ecommerce platform and associated website services.
Information may be stored or processed through Wix and other service providers used to operate our business.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No internet-based service can guarantee absolute security.
We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes and meeting legal record keeping obligations. Information is then deleted or de-identified where appropriate and lawful.
7. SHARING YOUR INFORMATION
We may share information with trusted service providers where necessary to operate our business, including:
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Website hosting and ecommerce providers.
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Payment processing and buy-now-pay-later providers.
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Shipping and fulfilment providers.
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Email marketing and customer communication services.
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Professional advisers and service providers assisting with business administration.
We may also disclose information where required or authorised by law.
We only share information reasonably necessary for the relevant service or lawful purpose.
8. INTERNATIONAL DATA PROCESSING
Because our website and business systems use third-party technology providers, personal information may be processed or stored outside Australia.
Where applicable, we take reasonable steps to manage overseas disclosures in accordance with relevant privacy requirements.
Details of overseas processing locations and service providers may be updated as our systems change.
9. COOKIES & WEBSITE ANALYTICS
Our website uses cookies and similar technologies to support essential website functions, maintain security, remember preferences and understand how visitors use our website.
Some third-party services may also use cookies for analytics or marketing purposes.
Where required, we provide choices about non-essential cookies through our website's consent controls.
You can also manage cookies through your browser settings, although disabling some cookies may affect website functionality.
10. ACCESSING OR CORRECTING YOUR INFORMATION
You can contact us to request access to personal information we hold about you or to ask us to correct inaccurate information.
You may also request deletion of information where applicable law permits.
Some information may need to be retained for legal, accounting, fraud-prevention or other legitimate business purposes. We will respond to requests in accordance with applicable law.
11. PRIVACY COMPLAINTS
If you have a concern about how we have handled your personal information, please contact us at hello@whoareyoucards.com
Please include enough information for us to understand your concern. We will review your enquiry and aim to respond within 30 days.
If you remain dissatisfied, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator, depending on the laws applicable to your information.
12. INTERNATIONAL VISITORS
We welcome customers from around the world.
Visitors and customers in some jurisdictions may have additional privacy rights under their local laws.
Where applicable, we will respond to requests and handle information in accordance with those requirements.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our business, website services or legal obligations.
The latest version will be published on this page with an updated date.
14. CONTACT US
For privacy enquiries, requests or complaints:
Who Are You?
Operated by Georgia Allison
Email: hello@whoareyoucards.com
Website: www.whoareyoucards.com